Privacy Policy
Alaya Travel’s Privacy Protection Policy
OUR COMMITMENT TO YOUR PRIVACY
Alaya Travel is committed to maintaining the accuracy, security and privacy of personal information that is provided to us by our customers. As we plan your trip, we ask for some mandatory and some optional information. In turn, we promise to protect this information and ensure it remains confidential. We also promise never to sell or rent your information to anyone.
TYPES OF INFORMATION WE COLLECT AND WHY
You can make a reservation by contacting our trip planning team or by visiting our website. At that time, we will ask you to provide some basic information, such as your name, contact information, credit card number and expiration date, so that we can identify you and process your reservation. We will also collect additional information on our Reservation and Personal Information Form, which will assist us in planning your trip. Some of the information we may require is listed below:
Physical and Health Details: We need to obtain information about your age, gender, medical issues and dietary requirements to ensure your personal health and safety. In addition, we require emergency contact information.
Flight and Passport Details: We require your passport information in order to confirm your trip's services with the ground operators in each destination. If you make your own flight arrangements, we need a copy of your flight itinerary so that we know when to expect you at the destination and to ensure you have adequate time to get to the airport for your flights.
Personal Preferences: Our staff strives to provide a high level of personal service. Our trip planning team records any special requests or preferences that are specified at the time of booking. This information is passed on to local operators or guide as appropriate to accommodate your requests. We may also ask you about how you heard about us and what your interests are. We also keep a record of the past trips you have taken with us.
Physical and Health Details: We need to obtain information about your age, gender, medical issues and dietary requirements to ensure your personal health and safety. In addition, we require emergency contact information.
Flight and Passport Details: We require your passport information in order to confirm your trip's services with the ground operators in each destination. If you make your own flight arrangements, we need a copy of your flight itinerary so that we know when to expect you at the destination and to ensure you have adequate time to get to the airport for your flights.
Personal Preferences: Our staff strives to provide a high level of personal service. Our trip planning team records any special requests or preferences that are specified at the time of booking. This information is passed on to local operators or guide as appropriate to accommodate your requests. We may also ask you about how you heard about us and what your interests are. We also keep a record of the past trips you have taken with us.
ONLINE SECURITY
Any information you provide on our website is treated as securely as through any other business channel. We use standard encryption software that protects your information as it is sent from your browser to our systems. Please note however that no data transmission over the internet can be guaranteed to be 100% secure. We cannot ensure the security of information you transmit to us over the internet.
INFORMATION USE
We constantly seek to improve our website and the services we offer. As part of these efforts, we collect and analyze certain information about visitors to our website. This data includes domain and/or web browser information. We may track which pages you visit on our site, the dates and times of such visits, and how long you spend on each page. We also use cookies to track this information. A cookie is a small amount of data that is sent to your browser from a web server and is stored on your computer's hard drive. However, we do not collect personally identifiable information on our website unless you knowingly provide it to us, for example when you use our website to send us an e-mail message, request a brochure, etc.
Brochures: We use your address information and details about your personal preferences or past trips to mail you selected brochures. If at any point you wish to have your name removed from our mailing list, please contact us at travel@alaya.com.
E-newsletters: Our e-newsletters provide you with information about upcoming trips or other information about our company. We will not share, sell or otherwise make your mailing list subscription information available to any external third parties, unless required by law. By submitting your email address, your grant us explicit consent to send you e-newsletters as detailed above. You may withdraw your consent at any time by clicking the unsubscribe link, found at the foot of every email that we send to you. You may also withdraw consent by sending an email request to: travel@alaya.com .
Research: We may use your personal information to conduct research to better improve our services and to understand which marketing and advertising tools are most effective for our business.
Google Analytics: Alaya Travel collects, tracks and analyzes statistics using Google Analytics. Google utilizes the data collected to track and examine the use of the Web site, to prepare reports on its activities, and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Due to user privacy concerns, Google Analytics doesn’t report on personally identifiable information, including a visitor’s IP address. Find Google’s privacy policy here.
Remarketing: In conjunction with our partners, we may use an advertising practice called remarketing to advertise to users who have visited our site before continuing on to other areas of the Internet. As a result of remarketing, third-party vendors including Google may display our ads on other sites, using cookies to serve you ads based on your prior visits to our website. In accordance with Google's advertising privacy and terms, you may opt out of Google’s use of cookies by visiting Google's Ads Settings.
Brochures: We use your address information and details about your personal preferences or past trips to mail you selected brochures. If at any point you wish to have your name removed from our mailing list, please contact us at travel@alaya.com.
E-newsletters: Our e-newsletters provide you with information about upcoming trips or other information about our company. We will not share, sell or otherwise make your mailing list subscription information available to any external third parties, unless required by law. By submitting your email address, your grant us explicit consent to send you e-newsletters as detailed above. You may withdraw your consent at any time by clicking the unsubscribe link, found at the foot of every email that we send to you. You may also withdraw consent by sending an email request to: travel@alaya.com .
Research: We may use your personal information to conduct research to better improve our services and to understand which marketing and advertising tools are most effective for our business.
Google Analytics: Alaya Travel collects, tracks and analyzes statistics using Google Analytics. Google utilizes the data collected to track and examine the use of the Web site, to prepare reports on its activities, and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Due to user privacy concerns, Google Analytics doesn’t report on personally identifiable information, including a visitor’s IP address. Find Google’s privacy policy here.
Remarketing: In conjunction with our partners, we may use an advertising practice called remarketing to advertise to users who have visited our site before continuing on to other areas of the Internet. As a result of remarketing, third-party vendors including Google may display our ads on other sites, using cookies to serve you ads based on your prior visits to our website. In accordance with Google's advertising privacy and terms, you may opt out of Google’s use of cookies by visiting Google's Ads Settings.
PROTECTION & DISCLOSURE OF YOUR INFORMATION
All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases.
Access to your personal and private information is limited to authorized employees only. We keep our employees informed about our policies and procedures. Unauthorized access and/or disclosure of client information are strictly prohibited. All of our employees are expected to maintain the confidentiality of customer information at all times.
We do not sell or rent your personal information for profit to any third party. We only disclose your personal information to fulfill the purpose for which it was collected or to satisfy legal requirements. Examples include the following:
Access to your personal and private information is limited to authorized employees only. We keep our employees informed about our policies and procedures. Unauthorized access and/or disclosure of client information are strictly prohibited. All of our employees are expected to maintain the confidentiality of customer information at all times.
We do not sell or rent your personal information for profit to any third party. We only disclose your personal information to fulfill the purpose for which it was collected or to satisfy legal requirements. Examples include the following:
- We may provide your personal information to other travel organizations that we deal with in connection with your bookings, such as local operators, airlines, ship lines and hotels.
- When we mail brochures, we send your address to an external mailing service, which processes the mailing on our behalf. We require all such contractors to keep the information confidential and to restrict its use to those purposes for which we have engaged them.
- From time to time, Alaya Travel may retain the assistance of external organizations to help us understand our travellers and any trends in our industry. We may disclose some of your information to these companies solely for the purpose of conducting research or analysis on behalf of Alaya Travel. We require all such contractors to keep the information confidential and to restrict its use to those purposes for which we have engaged them.
- In emergency situations, we may be required to share your personal information with health care providers, air ambulance operators, etc.
APPLICATION OF THIS POLICY
This privacy policy does not apply to products or services which we may make available to our customers but which are supplied by independently owned and operated third party business organizations. These organizations are not owned or controlled by Alaya Travel and may have their own privacy policies which may apply to your personal information. For further information, you should consult with the applicable organizations.
This website contains links to other websites. Please note that when you click on one of these links you are clicking to another website. We encourage you to read the privacy statements of these linked sites, as their privacy policy may differ from ours.
This website contains links to other websites. Please note that when you click on one of these links you are clicking to another website. We encourage you to read the privacy statements of these linked sites, as their privacy policy may differ from ours.